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Accessibility/Education FAQs



Imagine and Discover

Accessibility Contact
Our Accessibility Contact is Connie Brinda, Operations Director
cbrinda@primestage.com

Accessibility
Prime Stage and The New Hazlett Center for the Performing Arts are committed to making all events at the theater as inclusive as possible. We continually evaluate our environment and our staff to make enhancements so all patrons enjoy a welcoming, inclusive experience.

The New Hazlett Theater offers a limited number of handicapped parking spaces. On the east side of the building, you will find a wheelchair accessible ramp that will take you into the lobby.  A level pathway will take you from the lobby into the theater. For seating, multiple spaces in the front row of our seating banks can accommodate wheelchairs and companions.

With 48 hours prior notice, ALD services can be made available.  If you would like more information, have any questions, or would like to discuss special arrangements, please call Tyson Schrader at 412.320.4610.

For Student Matinees, please email Mary Windstein, the Prime Stage Education Box Office Manager  at  studentmat@primestage.com when making your reservations to request what is needed.

Seating Chart
There's not a bad seat in the house!

Where are we located?
All public and student matinee performances will be produced at The New Hazlett Theater in Allegheny Center on Pittsburgh's North Side near the Pittsburgh Children's Museum.

Click here for a listing of local restaurants near the Hazlett

Click here to learn more about our Student Matinees

Are the shows suitable to all ages?
All of our shows are appropriate for youth from middle school through high school, plus adults, families, and educators. If you have any questions, you may call the Administration Office at 724-773-0700 or email the Artistic Director at wbrinda@primestage.com.

What are "Chat Sessions"?
For public performances

Our “Chat Sessions” immediately follow our Saturday Night public performances and all Student Matinees.

On Saturday nights, you and your family can have Desserts with the Director and chat about the performance.

Look for discussion prompts in the playbills that you, your family and friends can talk about on the way home.

For Student matinee field trips

Our “Chat Sessions” immediately follow all Student Matinee performances. Chat sessions usually last about 15 minutes.  They provide students and teachers with an opportunity to ask the cast and crew questions about what they saw and felt during the play, about the literature on which the play is based, and about live theatre.

Our goal is to extend and deepen the experience for young people.

Is Prime Stage accessible to patrons with disabilities?

"The arts are a right, not a privilege...No citizen should be deprived of the beauty and insights into the human experience only the arts can impart."

- National Council on the Arts, 1973 Facility Access

The New Hazlett Theatre can easily accommodate mobility-impaired patrons. You may pull up to the theatre and have direct access to the box office, lobby and theatre. Parking for those with disabilities is located in all parking garages within walking distance to the theatre. All vehicles using these spaces must display a disability sticker. Wheelchair seating in the theatre should be requested at the time of your ticket reservation.

How do I contact the Box Office for tickets or to schedule a school field trip?

For individual, group, and season subscription tickets
 For individual, group, and season subscription tickets, you can order tickets online through  primestage.showclix.com  or call between 9:00 AM  and 9:00 PM - Monday thru Friday.

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For school field trips
For school field trips, please call our Education Box Office at 412-841-7353 or email studentmat@primestage.com.

Please visit our Field Trips page for more information about Student Matinees.

Ticket Refunds

Refunds for student matinee performances will be given only in the event that a school needs to cancel due to the conditions outlined in our "Inclement Weather" guidelines. NO REFUNDS are given for individuals who are unable to or choose not to attend a student matinee performance.

Inclement Weather Policy

Prime Stage Theatre maintains a firm policy of not cancelling performances due to weather. For this reason, we urge all ticket holders to make every effort to attend.

Student matinees - If you are unable to attend a performance due to school delay or cancellation, please call Prime Stage Education Box Office at 412-841-7353. We will make every effort to arrange another time for you to see that production. There is no guarantee, however, that seats for an alternate performance will be available.

In the case of school closings or delays due to inclement weather, we offer two options for schools who are not able to attend a scheduled matinee.

1) Prime Stage will credit the full purchase of tickets toward another available performance during the season or in the following season, or

2) Prime Stage will refund the tickets within 30 days of the cancelled performance.

A representative of the school must contact our Education Box Office Manager on the morning of the performance and then determine the selected option.


Is parking available at Prime Stage?
Yes, click here for more information on parking.

Is there a dress code at Prime Stage?
There only dress code at Prime Stage is to be comfortable while watching our performances. Select attire that feels appropriate to you and to our audiences.

Are Volunteer and Mentoring opportunities available?
As a Prime Stage volunteer you see our productions for free or help out in many ways.

For information on our Theatre Mentoring Program for middle and high school students, contact Prime Stage at 724-773-0700 or email mentoring@primestage.com.


For more Information about our Workshops please contact our Education Director - Linda Haston at lhaston@primestage.com



Our Education Programs are funded in part by:

The Grable FoundationAmerican Eagle Outfitters, The Laurel Foundation, Macy's, PNC Charitable Trust, Pittsburgh Penguins Foundation, Henry C. Frick Educational Fund of The Buhl Foundation 

Prime Stage Theatre is eligible to receive EITC Funding. You can support our education programs and make sure students see theatre and read - click here.